Retainers

The functionality is top notch, the look and feel is sharp, the content is compelling, and your conversion rate would make your competitor jealous. We know it was a lot of work to get here but it’s not over yet. In fact, it’ll never be over if you truly want a return on your investment. If you don’t monitor your site, measure performance, and improve it on a regular basis, your website will easily fall out of date, out of sync, and out of line with your business goals.

With a website maintenance retainer, we’ll ensure your shiny, happy, new website continues to perform well for you and your users. You’ll save money in the long term and protect your current investment by doing ongoing maintenance, testing, and iterative improvements. It means you won’t have to do a major ground-up redesign of your site because it will never fall out of date.

At Hublab, we can make this all happen with more gain than pain. We will always be right around the corner to help you when you need it.
Sincerely,
Hublab

HELP DESK

We will provide 1 user with unlimited help-desk support. Help-Desk allows for
direct email and phone support for our software Platform. Help-Desk does not
include design or development labor. Help-Desk services are offered Monday
through Friday from 8AM to 5PM Atlantic Time.

RATE: $250USD/mo is the ongoing monthly fee for unlimited help-desk support.

RETAINER SCOPE OF SERVICES
Here’s what is included in your monthly retainer:
• Zoom, support tickets, and email-based technical support (24 Hour response time, Mon-Fri, 8-5pm).
• Bug fixes and enhancements
• Minor design and content updates. Content management updates and formatting of contentÂ to make sure the look and feel of the site is consistent with your brand style guide and aesthetic.
• Training on Managing your website (up to 4 videos per month)
• Updates to WordPress, themes, plugins.
• We’ll communicate with your hosting provider if there are any issues.
• Uptime monitoring to make sure the site is actually online and available to use.

Note:  We will provide up to 5 hours of support each month. If any requested changes will take more than the budgeted hours, we’ll provide a separate quote that will need to be paid on top of the retainer. Rational behind the support retainer is that I am getting fixed payment a month which helps me put aside a dedicated resources for your support when you need it. In return you are getting a discounted hourly rate and urgent support. Once we have retainer in place, we will monitor the time spent on your custom website and let you know if you are approaching monthly budgeted hours limit.

YOUR INVESTMENT
Below is the monthly buckets of time able to be purchased. If you have any questions about our pricing or need to increase or decrease the scope of work, please email support [at] hublabtt.com
** No contract: you are free to cancel support retainer anytime, upgrade or degrade plan type

CORE BUDGET
5 hours per month @ $295 USD per hour.
10 hours per month @$295 USD per hour.
20 hours per month @ $295 USD per hour.
Custom hours – Retainers subject to custom operations.
Hourly rate for support without a support retainer is $295USD as of May, 2020. With a support retainer, we can provide hourly rate as low as $95. However, without a valid support retainer we do not have any dedicated resource for your website and we may not be able to support right away depending upon our work load at the time of support request.

Please submit a sales query to support @ hublabtt.com for any retainer queries or custom packages.